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20yr. Senior IT Manager/SATCOM SME, TS/SCI, A.A.

Clearance:
TS/SCI

Date of Clearance Adjudication:
Janaury 21, 2015

Availability:
October 24, 2018 – Janaury 13, 2019

Disability:
Yes (Service Connected) – Percentage: Under Review

Current Passport:
Submitted to State Dep
Expiration Date – November 01, 2028

Language:
English – Speaking: Native, Reading: Basic, Writing: Basic

Desired Location:
Stateside – North Carolina,
Overseas

Highlight Write Up:
Strategically focused, driven professional with 20 years of experience managing teams, personnel, and IT projects. Proven record of delivering results to customer base and achieving objectives. Honed ability to engage customers and build relationships. Capable of leading, collaborating and training. Specialties include SATCOM, iDirect modems, VSAT’s, Cisco Networking and Customer Service Desk functions.

Geo Location:
Iraq – Duration: 29 Months
Afghanistan – Duration: 6 months

Position Write Up:
Number of months in position – 28
Senior Manager (Platoon Sergeant)
Supervised, trained, developed, and mentored 40 IT specialists, front-line supervisors, and mid-level managers. Reviewed, improved, and implemented training strategies, solved problems, cross-leveled work flows and ensured completion of tasks

• Cultivated leaders and subordinates through continual mentorship, resulted in recognition for evolving a highly capable group of solutions oriented, independent thinking IT Support Specialists.

• Supervised 10-person IT section within 400-person organization. Planned and executed phased dual support operations by moving over $10 Million of IT equipment. Enabled key organization change of location without loss of functionality.

• Senior Technician responsible for the operation, troubleshooting and upkeep for 3 VSAT systems. Maintained 99.9% up-time through preventative maintenance and by solving problems quickly.

• Performed J6 NCOIC functions for One and Two Star SOF Headquarters, while also being the senior technician for deployed networks encompassing the Operation and Maintenance of VSAT’s, small Cisco Routers, switches, phones, computers and printers.

• Managed Small LAN networks supporting up to 150 customers across multiple classification enclaves. Performed daily troubleshooting, grooming, and optimization

• Developed and led 12 month Company training plan to support USASOC’s global mission, framework was adopted by other departments in the organization; recognition was received for my outstanding efforts.

• Authored, submitted and received approval for equipment purchase package (JRRB) to update LAN supporting 100 users. Replaced Cisco equipment that was approaching End of Life, and regained ability for the network and headquarters to expand.

 

Skills Write Up:
• 20 years experience as a SATCOM Technician (SME)
• Proficient in Cisco Networking
• Experience with multiple VSAT platforms
• Extensive experience with iDirect Modems and Hubs
• Capable leader and trainer
• ITIL V3 Foundations certified
• Experienced with Tier 1 Help Desk Functions

Education Write Up:
Associates in Applied Sciences-General Technologies, Pierce College

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