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ACC-A6 Enterprise Telephone Systems Support, SECRET, VA Beach

Location Virginia, Hampton

Salary $80K+

Security Clearance Secret


Job Description:

  • Work closely with Network and Telecommunications Vendors to keep up to date on new products and EOL products.
  • Will assist and support work with analog and digital Time-Division Multiplexing (TDM) telephone technology to support DoD planned sundown (or shutdown) of these AF legacy systems and transition to emerging VOIP/VOSIP technologies.
  • Will be expected to plan and develop methods, procedures, and techniques governing command wide decisions on voice and unified communication systems pertaining to planning, programming, developing, modifying, and complying with telecommunications systems policies and procedures.
  • Will act as the ACC SME and focal point for all base voice switch related issues across 13 ACC bases and expected to develop planning documentation, review requests for communication services, prepare budgetary justifications, coordinate the allocation of resources, design networks/systems, prepare/review equipment and facility specifications, monitor/resolve technical communications problems, and/or conduct operational acceptance testing for the sustainment of current legacy switches and concurrently advocate for funding to transition ACC bases toward a Voice Over IP (VOIP) architecture before 2020
  • Responsible to maintain accountability for all voice switch hardware at ACC bases and submission of annual report to AFLCMC for CTS contract funding.
  • Expected to develop support strategies with host base representatives and equipment vendors for partially installed VOIP capabilities split across two vendors (CISCO, Avaya) in an era of budget cuts and loss of unit technical experience.
  • Work with project managers to meet expectations for Telecom tasks, interpret and anlyse results versus established benchmarks and goals and report measurement results in actionable form to more senior personnel and management.
  • Expected that this candidate will act as an escalation point for telecom support  and able to respond and contribute to Business Continuity and Disaster Recovery circumstances relating to planned and unplanned events.
  • Expected to conduct project planning, cost analysis, technology comparisons, and vendor evaluations of potential products.  As the ACC Enterprise Telephone Support SME, is required to assist ACC base Planning Offices develop strategy to transition current legacy telephone switches to VOIP before 2020

Job Requirements:

  • Bachelor’s Degree in IT network engineering or related voice and data career field training.
  • Five (5) years’ experience hands-on telephone switch maintenance and technical support for government or major commercial business.
  • Cisco Certified Network Associate-Security (CCNA-Security) considered a training plus for this position.
  • Two (2) years’ hands-on experience providing tech support and troubleshooting skill in support for large, complex IP routing and switching networks. Broad experience with multiple vendor (e.g. CISCO, Juniper, Avaya) supplied voice and data switched network equipment and associated control systems preferred.
  • Three (3) years’ with Voice Over Internet Protocol (VOIP) technology.
  • Working knowledge of technologies and protocols such as: CUCM, UCCX, UCCX Editor, CUIC, Jabber, Rightfax, Singlewire, TelePresence, Expressway E&C , SIP, H323, QoS, MPLS, TCP/IP, EIGRP, BGP, Wireless.
  • IA Technical Level II (i.e. GSEC, Security+ CE, SSCP) certification IAW DoDD 8570 and DoDD 8570.01-M.
  • Two (2) years’ experience troubleshooting security issues and implications for network solutions.
  • Four (4) years’ experience as Project Manager on IP telephone network related programs and projects, in DoD environment.

Resume: Email to Sarah at  ** Address EACH/all in RED or it will be kicked back


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