Available Talent 

Field Technician

Clearance:
Secret

Date of Clearance Adjudication:
December 13, 2013

Availability:
March 11, 2018 – December 01, 2032

Disability:
Yes (Other) – Percentage: 40

Current Passport:
Yes
Expiration Date – October 10, 2026

Language:
– Speaking: Basic, Reading: Basic, Writing: Basic

Desired Location:
Stateside – Georgia, North Carolina, South Carolina, Virginia,
Overseas – Afghanistan,

Field Service Technician and Military Veteran with an active Secret Security Clearance and 10+ years of proven experience interacting and collaborating with multiple levels of management and technical support professionals. Accomplished measurable results while leading teams in a dynamic, fast-paced environment. Possess a comprehensive background in critical analysis, information assurance, and strategic planning derived from conducting domestic and global operations in the Middle East and Europe. Planned and coordinated with military, non-government agencies, information operations, and other governmental agencies for strategic projects and plans. Possess extensive knowledge in troubleshooting, data and research analysis, and cybersecurity.Career supported by the active pursuit of an Associates in General Education and an Emergency Management Certification.

• Operational Planning

• Records Management

• Regulatory Compliance

• Risk Assessment  

• Training & Development

• Policy Implementation

• Installation & Repair

• Quality Assurance

• Interagency Coordination

PROFESSIONAL EXPERIENCE

Time Warner Cable

Field Service Technician – Fayetteville, NC (2018 – Present)

Performs basic installations, disconnects, reconnects, service upgrades and downgrades, and relocates for residential signal family, multi-family and/or multi-dwelling units.

• Ensure and records proper levels and signal quality with required specifications on active outlets and verifying no signal leakage or ingress is present in the drop network.

• Identify basic distribution problems associated with the Radio Frequency portions of the forward and reverse plant.

• Maintain accurate records of all required information on data devices and/or work orders.

United States Army

Civil Affairs Manager | Strategic Operations & Training – Fort Bragg, NC (2017 – 2018)

Planned activities associated with foreign national support, populace and resource control, humanitarian assistance, military civic action, emergency services and support to civil administration.

• Provided cross-cultural communications and advice to senior leaders on cultural influences and responsibilities

• Provided the ability to assess, develop, obtain resourcing, and manage operational-level humanitarian assistance and stability operations by implementing strategies in accordance with organizational objectives

United States Army

Project Manager | Civil Affairs – Fort Bragg, NC (2016 – 2017)

Conducted civil affairs support, humanitarian assistance, disaster relief, civic action projects and language expertise to United States Embassies in Africa.

• Analyzed policies for feasibility, technical accuracy, and proper integration of resources from all available agencies to ensure high level of success for all assignments

• Implemented plans including budget management and resourcing; consistently met or exceeded timeline and directive policy requirements

• Planned and coordinated with military, non-government agencies, information operations, and other governmental agencies for projects in support of a Civil Affairs Plan

• Established mechanisms for emergency coordination and administration where political-economic structures had been incapacitated

United States Army

Recruiter – Fort Bragg, NC (2013 – 2016)

Planned and executed a global Army Special Operations Forces recruiting campaign for qualified in-service Special Operations officers and enlisted volunteers.

• Executed installation-level advertising and marketing programs tailored to a specific market

• Utilized state of the art multimedia and information systems to conduct individual and large group presentations on career opportunities within Army Special Operations Forces

• Led, trained, and counseled future candidates through the processing cycle to ensure candidates were mentally and physically prepared for the rigors of training

     _    _                                          _                  ANDY C. MACK, PG. 2

United States Army

Operations & Project Manager – Fort Bragg, NC (2009 – 2013)

Conducted civil affairs support, humanitarian assistance, disaster relief, civic action projects and language expertise throughout Afghanistan. Analyzed policy for feasibility, technical accuracy, and proper integration of resources from all available agencies to ensure high level of success for all assignments.

• Supervised 16 quick-impact projects throughout two provinces and initiated infrastructure development and employment to six different villages

• Mentored Italian Civic-Military Cooperation team in managing their Post-Operation Emergency Relief Funds throughout Western Afghanistan

• Planned and coordinated the reconstruction of several local District Centers and health clinics

ADDITIONAL WORK HISTORY

Law Enforcement Officer | Military Working Dog Handler, United States Army – Schofield Barracks, HI (2006 – 2009)

Investigator | Military Police, United States Army – Fort Eustis, VA (2004 – 2006)

Investigator | Protective Service Detail, United States Army – Chievres Air Base, Belgium (2001 – 2004)

EDUCATION

Associates in General Education, Fayetteville Technical Community College – 2018 (Expected)

PROFESSIONAL DEVELOPMENT

Emergency Management Certification, Fayetteville Technical Community College – 2018 (Expected)

Joint Humanitarian Operations Course, United States Army – 2017

Cybersecurity Fundamentals Course, United States Army – 2016

Senior Leadership Course, United States Army – 2013

Environmental Compliance Course, United States Army – 2010

TECHNICAL SKILLS

Software: Microsoft Office Suite

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10

SELECT AWARDS

Bronze Star Medal • Meritorious Service Medal