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Service Disabled Veteran Owned Small Business
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Required level of Security Clearance: NATO Secret (US Secret equiv)
Start date: 4 weeks from application
Salary:$110K+ (40+ Eur/hr) $125K because of 330 tax exemption clause if outside use 330 days
Location: Mons
• Performs 3rd level technical support for Operations, Exercises and the Sta
tic VIDEO MCU Backbone & other NATO VIDEO conferencing Equipment;
• Performs remote fault diagnosis at Operational, Exercises & other NATO sites using the VIDEO Management System;
• Carries out remote routine maintenance of Operations, Exercises and the static VIDEO infrastructure, management appliances and other NATO VIDEO equipment;
• Update of directory tables;
• Performs changes to the system documentation;
• Perform backups and restores of VTC core devices; MCUs, Management Appliances, Session Border Controllers across a wide area network;
• Directs the work undertaken by the site technician;
• Performs remote fault diagnosis on Management servers, MCU’s and End points as required;
• Assists the VTC Engineers with coordinating with sites for VTC elements centralization, standardization and best practices;
• Creates and maintains of Standard Operating Procedures within the VTC Cell;
• Performs and configures test scenarios within the NGCS Reference Facility, pertinent to the area of VTC and network configuration problem resolution;
• Ensure a common understanding of the available toolsets and method of utilization within the centralized and distributed user base;
• Investigating and proposing long-term solutions to encountered equipment and configuration problems;
• When required, conducts system
acceptance testing within the VTC infrastructure.
Skills, knowledge, experience required:
• A Higher Secondary education and completed intermediate vocational training in that discipline leading to a professional qualification or professional accreditation with 8 years’ post related experience.
• Four years’ operation and configuration experience of Polycom VTC endpoints and MCUs;
• Four years’ operation and configuration experience of Tandberg / Cisco VTC endpoints and MCUs;
• Intermediate operational and configuration knowledge of VTC management appliances such as: Real Presence, Resource Manager, RMX MCUs, Distributed Management Application (DMA) 7000, Cisco MSE 8000;
• Three years’ experience with deployment and configuration of VTC solutions including MCUs, management appliances and endpoints;
• Experience with device management monitoring tools such as nGeniusOne, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren’t functioning properly;
• Good knowledge of protocols and standards utilized in VTC and Unified Communications; SIP, TLS, H.323, H.245, H.239, G.711, G.722, Siren14, Siren22, and other similar standards;
• Good knowledge in design, deployment and configuration VTC equipment.

** Make sure to address each of these in red in your application or resume as it relates to your direct experience or it will be kicked back for you to do it again…then submit to

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