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Service Disabled Warrior, 25+ Years, Telecommunications Manager, Budgeting, Communications/Physical Security, Procurement, Maintenance Management, Secret Clearance, Tank Systems, High-Speed Data, T-1/ISDN/DS0/DS1, Technical Instructor, MBA

Clearance:
Secret

Availability:
March 20, 2012 – End

Disability:
Yes (Service Connected) – Percentage: 60%

Language:
English – Speaking: Native, Reading: Native, Writing: Native

Desired Location:
Stateside – Colorado,
Overseas– Afghanistan, Albania, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bolivia, Bosnia Herzegovina, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Ecuador, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Honduras, Hong Kong, Hungary, India, Iraq, Ireland, Israel, Italy, Japan, Kazakhstan, Korea,South, Kuwait, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Mexico, Mongolia, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Serbia Montenegro, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, UK, Ukraine, Uruguay, USA, Uzbekistan, VaticanCity, Vietnam

Highlight Write Up:

Resourceful management professional that offers over 25 years of progressive success in leadership and training capacities.  Dynamic and hands-on; provides extensive administrative and classroom facilitation experience.  Recognized for consistent process improvement.  Exhibits strong supervisory, problem solving, decision making, communication, and technical abilities. Updated Secret Security Clearance in March, 2005.

*Recognized as top contributor in 14 states for Qwest Communications

*Assigned duties as Unit Information Management Officer, Communications Security Officer, Physical Security Officer, EO/EEO Representative, and others.

*Increased production by 10%; reduced failures 15%; and decreased overtime 30% by proactively aligning daily operations with strategic goals.

*Facilitated and defined budgeting requirements up to $1.5B; assisted in coordinating and executing a Department of Defense relocation plan, consisting of ~10,000 soldiers, equipment, facility upgrades, training, and support personnel.

*Maintained an operational readiness rate 10% to 25% above standards through an entire combat phase; established and refined parts procurement procedures, which significantly reduced time awaiting parts.

*Decreased equipment down time by establishing and implementing maintenance contact teams; streamlined processing procedures and enforced regulations and policies.

*Led the Electronic Maintenance Section in the recognition and award of the Army Excellence in Maintenance Award.

*Awarded Instructor of the Quarter for classroom excellence.

*Reduced turnaround time by 66% through reorganizing shop operations and restructuring maintenance processes; established repair processes that saved the National Training Center over $500K within one year.

*Enforced the compliance of safety guidelines with hundreds of units training on the installation.  Teamed with Department of the Army R&D in the deployment and evaluation of experimental targetry.

*Maintained 100% accountability of all assigned equipment.

Geo Location:

Korea – 5 years

Germany – 3 years

Iraq – 13 Months

Position Write Up:

NCR Corporation……………………………………………………………………………………………………………………………………….. 2011—Present

Territory Manager, Retail Team (Texas, Oklahoma, Arkansas)

Responsible for planning and production efforts for a 53-member crew and two assistants which consists of the maintenance and repair of equipment for retail Point of Sale, Self-checkout, Printers, and Debit Readers.  Plans and manages daily operations including scheduling, training, and maintenance tasks.  Responsible for hiring and performance management. Plans and manages a $7.5M budget to meet task responsibilities. Collaborates with various NCR Corporation directors to ensure excellent service to existing and prospective customers.

Qwest Communications…………………………………………………………………………………………………………………………………… 2005—2011

Telecommunications Manager, Network Operations

Responsible for planning and production efforts of a 15-member crew of highly specialized personal for the installation and maintenance of high speed data (T-1, ISDN, DS0, DS1) and voice equipment.  Managed daily tasks for operations, scheduling and training.  Planned and managed a $2.5M budget to meet task responsibilities.   Collaborated with internal directors to ensure excellent service to existing and prospective customers.  Under budget consistently in capital and expense accounts. Rated number one in the company for customer commitments met from 2007 to 2011.

Intellitec College……………………………………………………………………………………………………………………………………………… 2001—2004

Adjunct Technical Instructor

Responsible for the curriculum and training in a classroom environment. Maintained student records and grades. Provided oversight and guidance during classroom facilitation. Enforced regulations and provided coaching and career development to students. Covered basic electronics, AC/DC, semiconductors, computer applications, operating systems, and MS Office Suite. Colorado State certified instructor.

United States Army…………………………………………………………………………………………………………………………………………. 1983—2005

Senior Noncommissioned Officer

Post Maintenance Manager / Transformation NCOIC (2004-2005)

Directed general and facility maintenance of division headquarters; orchestrated the maintenance, construction, and expansion of facilities to support installation growth.  Supervised the collection of internal and external data to local, state, and federal authorities.  Led a strategic planning team in devising long-term plans.

Maintenance Management Noncommissioned Officer (2003-2004)

Provided direct support maintenance of the 4th Infantry Division, from pre-deployment through re-deployment of Operation Iraqi Freedom.  Headed the maintenance, repair, and quality control of equipment, including ~2,500 vehicles, power generators, and special electronic devices.  Monitored the production output of 175 mechanics and technicians spanning six locations.

Electronic Maintenance Platoon Sergeant (2002-2003)

Administered operations, training, and production of an electronic shop, heading maintenance for over 10,000 pieces of equipment.  Supervised the efforts of 52 personnel.  Maintained combat effectiveness of essential equipment.

Replacement Detachment Senior Platoon Sergeant (2001-2002)

Processed and supervised over 3,000 replacements for the 3rd Brigade, 4th Infantry Division, and 3rd Armored Cavalry Regiment.  Managed five days of briefings, classes, and medical screening for arriving personnel.

Platoon Sergeant & Electronic Maintenance Section Noncommissioned Officer In Charge (1998-2001)

Led training, operations, and production of a main support battalion electronic shop, maintaining over 10,000 pieces of equipment.  Supervised 38 personnel.

Primary Leadership Development Instructor (1996-1998)

Trained and developed junior military leaders in Leadership Principles, Coaching, Communication Skills (written and spoken), Counseling, Ethics, and other soft skills.  Evaluated course curriculum and managed classrooms. Served as Instructor Training Course instructor, teaching Adult Learning Theory, Classroom Management, Course Curriculum, Classroom Time Management, and Principles of Evaluation. Earned certification from the Department of the Army in small group instruction.  Trained 360+ staff in leadership techniques.

Electronic Maintenance Shop Foreman (1993-1996)

Led daily operations of an electronic shop supporting the National Training Center and all units rotating through training.  Managed repair production, quality assurance, inventory control, and stock levels.

Live Fire Range Safety Noncommissioned Officer (1990-1993)

Patrolled over 20,000 square miles of training facilities, consisting over 157+ ranges.  Enforced required safety regulations.  Evaluated compliance with written safety guidelines.  Directed the development and deployment of experimental targetry.  Oversaw 157 workers and evaluated performance.

Additionally served as a Senior Tank Systems Mechanic (Automotive) and Special Electronics Device Repairer for the      U. S. Army (1983-1990)

 

Skills Write Up:

Operations Management ~ Corporate Communications ~ Training/Development ~ Expense Control ~ Public Relations ~ Loss/Prevention Control ~ Facility Management ~ Telecommunications ~ Team Facilitation ~ Human Resources

Education Write Up:

University of Phoenix, 2008

Master of Business Administration

Methodist University, 2001

Bachelor of Science, Business Administration

Barstow College, 1995

Associate of Science, Electronic Technology/Computer Science

Delta Mu Delta, Lifetime Member ~ Alpha Chi, Lifetime Member